Terms & Conditions
for Holiday Rentals

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Terms & Conditions

General
Availability request
Rental Fee
Confirmation of booking
Method of payment
Arrival and departure
Number of people
Cancellation policy
Security deposit
The property
Cancellation by Venetian Properties or the Property Owner
Liability of Venetian Properties & the Property Owner
Important Information for all Holiday-makers

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Terms & Conditions

General
Venetian Properties operates as agent for property owners wishing to lease their apartments for short and long term rentals. Venetian Properties in this agreement acts in the name and on behalf of the owner of the selected apartment ('Property Owner').

Booking acceptance is subject to the availability of the selected apartment and payment of the Rental Deposit. The Rental Fee for the relevant apartment and length of stay is available from the website.

Stays of 1 to 14 days
The Rental Fee is inclusive of all utilities such as electricity, gas, water, heating and air-conditioning (if applicable) and post stay cleaning costs. On arrival your bedrooms will be ready for use, and you will be provided with clean sheets and towels as well as an extra set of clean sheets and towels for every four days of your stay.

Stays of more than 14 days
All utilities such as electricity, gas, water, heating and air-conditioning (if applicable) are to be paid separately either in cash or by credit card debit at the end of your stay. The Rental Fee is inclusive of one set of clean sheets and towels per week per person and post stay cleaning costs.

Additional cleaning services, sheets & towels may be available upon your request, the cost of which is to be paid separately at the end of your stay.

When you book with Venetian Properties you agree to the booking conditions outlined here. Please ensure that you have read the booking conditions carefully to avoid any inconvenience.

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Availability request
After placing an availability request on our website, you will receive an e-mail from one of our staff within maximum 2 working days as to the availability of the chosen apartment. Once you have received written confirmation of availability by e-mail from us, you may proceed with your booking using the Booking Form sent to you.

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Rental Fee
A Rental Deposit equal to 40% of the Rental Fee must be paid when completing the Booking Form.

The Balance (60%) must be paid in cash at arrival. Please follow the instructions provided on the Booking Form.

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Confirmation of booking
As soon as the Rental Deposit has been received, you will receive written confirmation of your booking.

Venetian Properties reserves the right to refuse a booking without explanation. Bookings cannot be accepted from persons under 18 years of age at the time of booking.

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Method of payment
Please pay by bank transfer to:

VENETIAN PROPERTIES DI GABRIELE CARNIELLO

BANCA INTESA SANPAOLO S.P.A
VENEZIA, SAN MARCO, CALLE XXII MARZO
Bank code 03069
Branch code 02040
Account # 615302043067

IBAN: it85 u030 6902 040 6153 0204 3067
Swift: BCITITMM900

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Arrival and departure
Apartments may be accessed between 14.00 and 21.00 on the day of arrival and must be vacated by 10.00 on the day of departure.

You are required to inform us of your arrival details (flight/train number, airline company, city of departure and landing time) no later than 4 days prior to your arrival so that we may recommend the best means of transport for you to reach the vaporetto (Venetian ferry) stop closest to your apartment and arrange the handover of the apartment key.

It may be possible to arrange for early arrival at your apartment upon request prior to your arrival, subject to availability. If you intend to arrive after 21.00, we reserve the right to charge a € 50 late arrival fee, to conduct the handover of the apartment.

On request, we can arrange your transport from Venice airport (Marco Polo), the railway station (Ferrovia Santa Lucia) or main bus station and car park at Roma Square (Piazzale Roma) to and from your apartment, with pre-booked water taxis, subject to availability.

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Number of people
When completing the Booking Form, you will be required to provide the details of all persons who will be staying at the apartment for all or part of the rental period. Please be aware that babies must be inserted on the Booking Form as well. The maximum number of people staying in the apartment must not exceed the number stated in the relevant property description without prior written agreement. We reserve the right to charge an additional fee, to refuse, revoke or cancel your booking at any time, if persons other than those stated in the Booking Form stay at the apartment.

You agree to keep noise levels to minimum between the hours of 13.00 to 15.00 and 23.00 to 8.00 and consider other residents of the apartment building. Further, please note that we, the Property Owner or one of his/her representatives, reserve the right to access the apartment, by appointment, at any reasonable time for maintenance or inspection purposes. In such an instance you will be contacted in advance, unless it is an emergency.

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Cancellation policy
If you wish to cancel your booking you are required to notify us in writing (by email or fax) prior to your arrival. The relevant addresses can be found on the Contact section of our website. The cancellation will be effective upon our receipt of your written notification. You (the Tenant) may withdraw from the lease obligation under the following conditions: In case of cancellation 4 weeks or less prior to arrival, the Tenant owes the full amount of the rent. In the case of cancellation 4-8 weeks prior to arrival, the Tenant forfeits the deposit. In case of cancellation more than 8 weeks prior to arrival, no cancellation fee will be charged.

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Security deposit
You will be required to pay a security deposit to cover costs related to any loss, theft or damage to the apartment or its contents, caused by you or your guests or visitors during the period of your stay ('Security Deposit').

You are required pay the Security Deposit, €500 unless otherwise stated, in cash (Euro) at arrival. The apartment keys will not be provided and access to the apartment will be denied if the Security Deposit is not paid as specified above. The Security Deposit will only be refunded upon departure once the inspection of the apartment has been completed.

Alternatively, if you wish to pay the Security Deposit by credit card, you may do so by signing the relevant security deposit payment form on arrival. The Security Deposit will not be debited on your card unless the apartment suffers any loss, damage or theft during your stay.

You must inform Venetian Properties as soon as possible in the event of any loss, theft or damage to the apartment or its contents during your stay. You will be liable to pay reasonable compensation for the loss, theft or damage, to be determined by Venetian Properties. We reserve the right to deduct from the refund of the Security Deposit the calculated value of the loss, theft or damage, as well as the cost of any services that you request which are not covered by the Rental Fee. If the value of the loss, theft or damage exceeds the value of the Security Deposit, we will be entitled to charge the balance to your credit card, or you will be required to pay the balance by bank transfer within 7 days of your receipt of our written notification. You will receive written confirmation (by email or fax) from us of any such charges no later than 7 days of your departure.

In the event that any keys to the apartment are lost by you, your guests or visitors during your stay, or if you fail to return them at the end of your stay, we are entitled to deduct a fee of €80 from the refund of your Security Deposit and we will arrange for a replacement as soon as possible. In the event of you being locked out because of forgetting the keys inside the apartment we reserve the right to charge €30 to arrange the apartment to be opened.

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The property
The Property Owner reserves the right to alter furniture, internal fittings or amenities in the apartment without prior notice. Although we make every effort to update the pictures advertised, we cannot take responsibility for minor differences between the illustration, text or photograph and the actual property. If substantial changes are made to essential parts of the apartment, we will inform you as soon as possible.

It is your responsibility to keep the apartment and all furniture, internal fittings and amenities in the same condition as they were upon your arrival. You must leave the apartment reasonably clean and orderly upon your departure. Venetian Properties reserves the right to charge an additional €50 cleaning fee in cases where apartments are extraordinarily dirty and require substantial cleaning upon your departure.

In the unlikely event that you should encounter any technical problems or you are unsatisfied with the cleanliness of the apartment upon arrival, please contact us immediately to ensure that necessary arrangements may be made as soon as possible. Any complaints must be addressed to Venetian Properties in writing (by email or fax) at the beginning of your stay. No refunds or compensation will be paid in respect of complaints addressed to us after the end of your stay or if you fail to contact us immediately upon choosing to vacate the apartment during your stay.

Sub-leasing of the apartment is prohibited. Pets are not permitted in the apartment, unless expressly agreed in writing. Smoking is prohibited in all the properties, unless otherwise expressly agreed in writing. Transgressors will be charged fines of between €50-€150.

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Cancellation by Venetian Properties or the Property Owner
In the unlikely event that it is necessary for us to cancel your booking of the apartment specified in the Booking Form, we will inform you as soon as possible, and if requested, we will make our best efforts to arrange an alternative apartment of a similar type and standard and in a similar location as that originally requested. Should such a substitute apartment not be available or acceptable to you, we will refund in full all monies paid and we shall be under no other liability.

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Liability of Venetian Properties & the Property Owner
Neither Venetian Properties (acting as agent for the Property Owner) nor the Property Owner shall be responsible for personal injury of any person residing in or visiting the apartment, unless this results from the proven negligence of ourselves or our employees.

Neither we nor the property owner can be held responsible for breakdown of mechanical equipment such as pumps or boilers etc, nor for failure of public utilities such as water or electricity. In the unlikely event of breakdown of mechanical equipment such as pumps or boilers etc., you are required to contact us to ensure that necessary arrangements are made as soon as possible.

Neither Venetian Properties nor the Property Owner is responsible for noise, nuisance or disturbance caused by third parties and/or originating beyond the boundaries of the relevant apartment. Compensation for a third party activity will be at the discretion of the Property Owner and Venetian Properties will be under no obligation.

Neither Venetian Properties nor the Property Owner will take responsibility for events and occurrences beyond their control such as adverse weather conditions such as high tide, fires, airport strikes etc., which are unavoidable even with due care. Venetian Properties will not be liable for any theft occurring in the rented property.

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Important Information for all Holiday-makers
The properties offered by Venetian Properties are privately owned residential properties and not official tourist accommodation such as hotels, bed & breakfasts, pensions or hostels. As such, they cannot be rated or categorised according to conventional international standards. Indeed, the individual architecture and furnishings of each property reflects the local culture and traditions as well as the Property Owner's personal taste. It is precisely this type of accommodation that Venetian Properties specialises in offering, so that you can enjoy an authentic experience of living like a local and appreciating the unique Venetian way of life in comfort.

We take great care in selecting properties that offer a range of quality and convenience and with which we are confident our clients or an ordinary European citizen will be satisfied. However, we cannot exclude the possibility that differences arising from the special nature of the city of Venice, its architecture, culture and traditions may result in minor inconveniences. Such inconveniences cannot be accepted as reasonable complaints.

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